Account

Accessing LIVE VIDEO matches
UK Residents UK residents cannot purchase a Canaries TV Seasonal Live Video Pass.  However, select games (typically mid-week) are available for...
Tue, 30 Apr, 2024 at 2:50 PM
Accessing LIVE AUDIO matches
All first-team matches are available for Live Audio streaming to UK and international residents as a seasonal pass (£50),  monthly pass (£5), or on...
Tue, 30 Apr, 2024 at 2:51 PM
Why are there restrictions to Live Video streaming access for UK residents?
Presently, due to the ‘3pm blackout’ enforced by the English Football League, and select games  picked by Sky for broadcasting, UK residents are un...
Tue, 30 Apr, 2024 at 2:53 PM
Can I access FULL 90 match replays without finding out the score
Link to ‘FULL 90’ replays without seeing the score: https://www.canaries.co.uk/canaries-tv/full-90 FULL 90 replays are our solution to supporter requests ...
Tue, 30 Apr, 2024 at 2:54 PM
What sign-up details do I need to use
Please use your one city account details to sign in. Your one city account is linked to your ticketing and shop accounts so you only have one set of details...
Tue, 30 Apr, 2024 at 2:55 PM
How much do live streaming passes cost?
The following is a breakdown of the subscription packages and costs: Live Video: The 2023-24 International Streaming Season Pass is priced at £170 and is a...
Tue, 30 Apr, 2024 at 2:57 PM
Will my seasonal or monthly subscription automatically renew?
Seasonal subscriptions such as the 2023-24 International Streaming Pass will not automatically renew and will expire on the date stated when you signed up. ...
Tue, 30 Apr, 2024 at 2:57 PM
I want to cancel my monthly subscription. How do I do this?
You can cancel your monthly pass via the My Account page HERE.  Alternatively, please email supporterrelations@canaries.co.uk to request your cancellati...
Tue, 30 Apr, 2024 at 2:58 PM
How do I get a refund?
Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectifie...
Tue, 30 Apr, 2024 at 3:06 PM
What happens if no games are shown in my subscription period?
If you are on a monthly package, it is an accepted risk that some months will have more live fixtures than others, so no refund will be given in those cases...
Tue, 30 Apr, 2024 at 3:12 PM